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FAQ

The answer depends on what kind of help you need. In almost all cases, it will be fastest for you to review the instructions or help features of the service or software you are using and see if they can help.

  • Contact University Information Technology (UIT) Service Desk regarding any computing problems at York (for example, problems with computer accounts, email, web hosting and wireless internet access)
  • If you have a problem specific to the EUC computing system, you can consult the EUC Help Desk in 256 HNES. The Help Desk is intended to assist with general computer problems such as logging in, printing and email. They can only deal with problems specific to the EUC system, and cannot provide assistance with software use
  • If you are unsure of who to contact about your problem, please ask the EUC Help Desk for clarification

The York University Zoom support page offers a comprehensive guide on Zoom functionalities, including how to sign in using Single Sign-On (SSO), manage webinars and large meetings, enable audio transcriptions, and secure meetings. It also covers teaching with Zoom in eClass, troubleshooting common issues, utilizing Zoom's many features, and understanding Zoom policies regarding Marketplace apps.

Visit https://lthelp.yorku.ca/zoom-at-york for more details.

  • Visit the mms.yorku.ca (Manage My services) website and then refer to the Forgot my password or username section
  • If you have forgotten your username or password then follow the instructions to reset
  • Please contact the FES Help Desk for more details or assistance

If you have not changed your password in over a year you may need to change it now. Follow the instructions below to change your password:

  1. Start up web browser and go to mms.yorku.ca
  2. Click on the check box beside “Click this box before logging into to change your Passport York password”. Log in using your current Passport York username and password. Follow the prompts to change password. Note: Password can only be 7 or 8 characters long and may not contain a semi-colon (;) or double quotes (“)
  3. Wait around 10 minutes before trying to login to an FES computer again

There are several other computer labs on campus. Note that all currently enrolled students can use the computers in the Computing Commons and in the Libraries for free

If a computer file(s) become too large to send or share using email (typically over 10MB in size), there are other options to transfer files within or from York University labs and personal computers:

University Information Technology (UIT) offers free and discounted software to the campus community. Private companies also often give special discounted “educational prices” to members of the University community. For more information, contact Data Integrity, York University’s computing store, at 416-736-5993.

Please visit MyApps, York University's one-stop portal for students, Faculty and staff to remotely access the software they need. With MyApps, you will have access to all the resources you need wherever you go.

To access classic SIS applications from MyApps please see the following document (pdf).